:root {
  --bg: #0f172a; --panel: #1e293b; --panel-2: #243044; --line: #334155;
  --text: #e2e8f0; --muted: #94a3b8; --accent: #38bdf8; --green: #22c55e; --red: #ef4444;
  --amber: #f59e0b; --violet: #a78bfa; --pink: #ec4899;
}
* { box-sizing: border-box; }
[hidden] { display: none !important; }
html, body { margin: 0; height: 100%; font-family: -apple-system, "Segoe UI", Roboto, sans-serif; background: var(--bg); color: var(--text); }
a { color: var(--accent); }
h1 { margin: 0; font-size: 16px; }
h2 { margin: 0; font-size: 22px; line-height: 1.2; }
h3 { margin: 0; font-size: 12px; text-transform: uppercase; letter-spacing: .06em; color: var(--muted); }
label { display: block; font-size: 11px; text-transform: uppercase; letter-spacing: .06em; color: var(--muted); margin-bottom: 4px; }
.muted { color: var(--muted); }
.small { font-size: 12px; }
.pad { padding: 10px 14px; }
.spacer { flex: 1; }
.row-between { display: flex; justify-content: space-between; align-items: center; gap: 8px; }

#app { display: grid; grid-template-columns: 320px 1fr 300px; height: 100vh; }
.pane { background: var(--panel); display: flex; flex-direction: column; min-height: 0; }
#queue { border-right: 1px solid var(--line); }
#side { border-left: 1px solid var(--line); overflow-y: auto; }
.pane-head { display: flex; justify-content: space-between; align-items: center; padding: 14px 14px 10px; border-bottom: 1px solid var(--line); }
#side .pane-head { border-top: 1px solid var(--line); border-bottom: 0; }
#main { display: flex; flex-direction: column; min-height: 0; overflow-y: auto; }

input, select, textarea, button { font: inherit; color: inherit; }
input[type=search], input[type=text], input:not([type]), input[type=password], input[type=datetime-local], select, textarea {
  width: 100%; padding: 8px 10px; border-radius: 8px; border: 1px solid var(--line); background: var(--bg); color: var(--text);
}
textarea { resize: vertical; }
select option { background: var(--panel); }

.filters { padding: 12px 14px; border-bottom: 1px solid var(--line); display: grid; gap: 8px; }
.filter-row { display: grid; grid-template-columns: 1fr 1fr; gap: 8px; }
.list { flex: 1; overflow-y: auto; min-height: 0; }
.row { padding: 10px 14px; border-bottom: 1px solid var(--line); cursor: pointer; }
.row:hover { background: var(--panel-2); }
.row.active { background: var(--panel-2); box-shadow: inset 3px 0 0 var(--accent); }
.row .n { font-size: 13px; font-weight: 600; display: flex; justify-content: space-between; gap: 6px; }
.row .s { font-size: 11px; color: var(--muted); margin-top: 2px; }
.foot { padding: 8px 14px; border-top: 1px solid var(--line); display: flex; justify-content: space-between; align-items: center; }

.topbar { display: flex; align-items: center; gap: 14px; padding: 12px 20px; border-bottom: 1px solid var(--line); background: var(--panel); }
.manual { display: flex; gap: 6px; }
.manual input { width: 200px; }
.pill { font-size: 12px; font-weight: 600; padding: 4px 10px; border-radius: 999px; border: 1px solid var(--line); }
.pill.starting, .pill.connecting, .pill.ringing { color: var(--amber); border-color: var(--amber); }
.pill.ready { color: var(--green); border-color: var(--green); }
.pill.incall { color: #fff; background: var(--green); border-color: var(--green); }
.pill.error, .pill.offline { color: var(--red); border-color: var(--red); }

.card { padding: 20px; max-width: 860px; width: 100%; margin: 0 auto; }
.empty { padding: 60px 20px; text-align: center; color: var(--muted); }
.card-head { display: flex; justify-content: space-between; align-items: flex-start; gap: 12px; margin-bottom: 14px; }
.meta { color: var(--muted); font-size: 13px; margin-top: 4px; }
.chip { font-size: 11px; font-weight: 600; padding: 3px 9px; border-radius: 999px; background: var(--panel-2); border: 1px solid var(--line); white-space: nowrap; }
.chip.new { color: var(--accent); }
.chip.spoke_interested { color: var(--green); border-color: var(--green); }
.chip.spoke_not_interested, .chip.do_not_call, .chip.wrong_number { color: var(--red); }
.chip.callback { color: var(--amber); border-color: var(--amber); }
.chip.no_answer, .chip.voicemail { color: var(--muted); }

.grid { display: grid; grid-template-columns: repeat(2, 1fr); gap: 12px 20px; background: var(--panel); border: 1px solid var(--line); border-radius: 12px; padding: 14px 16px; }
.big { font-size: 20px; font-weight: 700; color: var(--accent); }

.tidbit { margin-top: 14px; background: var(--panel); border: 1px solid var(--line); border-radius: 12px; padding: 12px 16px; }
.tidbit-text { font-size: 14px; line-height: 1.5; white-space: pre-wrap; margin-top: 4px; }
.tidbit-text.loading { color: var(--muted); font-style: italic; }

.controls { display: flex; align-items: center; gap: 10px; margin-top: 16px; flex-wrap: wrap; }
.btn { padding: 10px 16px; border-radius: 10px; border: 1px solid var(--line); background: var(--panel-2); cursor: pointer; font-weight: 600; }
.btn:hover:not(:disabled) { filter: brightness(1.15); }
.btn:disabled { opacity: .45; cursor: not-allowed; }
.btn.small { padding: 6px 10px; font-size: 12px; }
.btn.ghost { background: transparent; }
.btn.primary { background: var(--accent); color: #0f172a; border-color: var(--accent); }
.btn.call { background: var(--green); color: #fff; border-color: var(--green); font-size: 16px; padding: 12px 26px; }
.btn.hang { background: var(--red); color: #fff; border-color: var(--red); }
.btn.active { outline: 2px solid var(--accent); }
.btn.link, button.link { background: none; border: 0; color: var(--accent); cursor: pointer; padding: 0; font-size: 12px; }
kbd { font-family: ui-monospace, SFMono-Regular, Menlo, monospace; font-size: 10px; padding: 1px 5px; border-radius: 4px; background: rgba(255,255,255,.12); margin-left: 4px; }
.timer { font-family: ui-monospace, SFMono-Regular, Menlo, monospace; font-size: 18px; min-width: 60px; }

.keypad { display: grid; grid-template-columns: repeat(3, 64px); gap: 6px; margin-top: 10px; }
.keypad button { padding: 12px 0; font-size: 18px; border-radius: 10px; border: 1px solid var(--line); background: var(--panel-2); cursor: pointer; }

.outcomes { margin-top: 18px; }
.outcome-grid { display: grid; grid-template-columns: repeat(4, 1fr); gap: 8px; }
.outcome-grid .btn { text-align: left; font-size: 13px; }
.outcome-grid .btn.o-spoke_interested { border-color: var(--green); }
.outcome-grid .btn.o-callback { border-color: var(--amber); }
.outcome-grid .btn.o-do_not_call, .outcome-grid .btn.o-wrong_number, .outcome-grid .btn.o-spoke_not_interested { border-color: #7f1d1d; }
.callback-row { display: flex; align-items: center; gap: 10px; margin-top: 10px; }
.callback-row label { margin: 0; }
.callback-row input { width: 230px; }

.notes { margin-top: 16px; }
.nav { display: flex; justify-content: space-between; margin-top: 16px; }

.stats { display: grid; grid-template-columns: 1fr 1fr; gap: 8px; padding: 10px 14px; }
.stat { background: var(--bg); border: 1px solid var(--line); border-radius: 8px; padding: 8px 10px; font-size: 12px; color: var(--muted); }
.stat b { display: block; font-size: 18px; color: var(--accent); }
.pipeline { padding: 6px 14px 10px; display: flex; flex-wrap: wrap; gap: 6px; }
.history .call { padding: 8px 14px; border-bottom: 1px solid var(--line); font-size: 12px; }
.history .call .t { color: var(--muted); }
.history .call .o { font-weight: 600; }
.legend { padding: 8px 14px 16px; display: grid; gap: 4px; color: var(--muted); }

.toast { position: fixed; bottom: 20px; left: 50%; transform: translateX(-50%); background: var(--panel-2); border: 1px solid var(--line); padding: 10px 16px; border-radius: 10px; font-size: 13px; box-shadow: 0 8px 24px rgba(0,0,0,.4); z-index: 10; }
.toast.err { border-color: var(--red); }

.login-body { display: grid; place-items: center; }
.login { width: 320px; background: var(--panel); border: 1px solid var(--line); border-radius: 14px; padding: 24px; display: grid; gap: 12px; }
.login h1 { font-size: 20px; }
.login .muted { margin: 0; font-size: 13px; }
.error { color: var(--red); margin: 0; font-size: 13px; }

@media (max-width: 1100px) {
  #app { grid-template-columns: 280px 1fr; grid-template-rows: 1fr auto; }
  #side { grid-column: 1 / -1; border-left: 0; border-top: 1px solid var(--line); max-height: 40vh; }
}

/* Follow-up (text / email) */
.followup { margin-top: 18px; background: var(--panel); border: 1px solid var(--line); border-radius: 12px; padding: 12px 16px; }
.seg { display: inline-flex; border: 1px solid var(--line); border-radius: 8px; overflow: hidden; }
.seg-btn { background: transparent; border: 0; padding: 5px 12px; font-size: 12px; font-weight: 600; cursor: pointer; color: var(--muted); }
.seg-btn.active { background: var(--accent); color: #0f172a; }
.fu-row { display: flex; align-items: center; gap: 10px; margin-top: 10px; flex-wrap: wrap; }
.fu-row select { width: 220px; }
.fu-row input#fuTo { width: 220px; }
.check { display: inline-flex; align-items: center; gap: 6px; font-size: 12px; text-transform: none; letter-spacing: 0; color: var(--muted); margin: 0; cursor: pointer; }
.check input { width: auto; margin: 0; }
#fuSubject { margin-top: 10px; }
#fuBody { margin-top: 10px; }
#fuNote { margin-top: 6px; }
.thread { margin-top: 12px; display: flex; flex-direction: column; gap: 6px; max-height: 260px; overflow-y: auto; }
.msg { max-width: 85%; padding: 8px 10px; border-radius: 10px; font-size: 13px; white-space: pre-wrap; line-height: 1.4; }
.msg.out { align-self: flex-end; background: #0c4a6e; border: 1px solid #075985; }
.msg.in { align-self: flex-start; background: var(--panel-2); border: 1px solid var(--line); }
.msg .msg-meta { font-size: 11px; color: var(--muted); margin-bottom: 3px; white-space: normal; }
.msg.failed { border-color: var(--red); }
.msg .msg-meta .bad { color: var(--red); }
.msg .subj { font-weight: 600; display: block; margin-bottom: 2px; }

/* Sheet-sourced contacts */
.hold-banner { margin-bottom: 10px; padding: 8px 12px; border-radius: 8px; border: 1px solid var(--amber); color: var(--amber); font-size: 13px; background: rgba(245, 158, 11, .08); }
.grid .cell a { color: var(--accent); text-decoration: none; word-break: break-all; }
.grid .cell a:hover { text-decoration: underline; }
.grid .cell .person { margin: 2px 0; line-height: 1.35; }
.grid .cell.wide { grid-column: 1 / -1; }
.chip.source { color: var(--violet); border-color: var(--violet); }
.chip.hold { color: var(--amber); border-color: var(--amber); }
.row .n .chip.source { margin-left: 4px; }
#syncInfo { max-width: 180px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }